B2B

Commerce Lab’s B2B platform is designed to address the intricate demands of business-to-business transactions, offering a robust, scalable, and customizable solution. Built with a composable architecture, the platform allows companies to quickly adapt to market shifts and innovate with agility. This flexibility ensures that businesses can configure their digital commerce experience to meet specific B2B requirements, such as complex pricing structures, extensive product catalogs, and intricate approval workflows.

The platform provides advanced features like sophisticated cart management, seamless checkout processes, and tailored product catalogs, all of which are essential for enhancing the B2B purchasing experience. It also supports dynamic pricing and contract management, enabling businesses to offer personalized pricing and terms to different clients, further strengthening customer relationships and loyalty.

Commerce Lab’s B2B solution integrates seamlessly with existing systems and leverages a broad partner ecosystem, ensuring compatibility and ease of use. Its omnichannel capabilities enable businesses to provide a consistent and engaging experience across all customer touchpoints, whether online, through mobile, or via direct sales channels. This comprehensive approach empowers businesses to optimize operations, reduce costs, and deliver superior service to their B2B clients.

Advanced B2B Customer Card Management:

Streamline management of branch-level and multi-account hierarchies with customizable workflows, ensuring clear visibility and control across all customer interactions.

B2C Shopping Experience:

Provide fast, intuitive order entry with punch-out capabilities, enabling seamless integration with procurement systems and delivering an ergonomic user experience.

Complex Catalog Support:

Offer dynamic catalogs tailored to customer segments with personalized product lists, pricing, promotions, and content.

CPQ Capability:

Leverage powerful configure, price, quote functionality for complex products and custom orders, accelerating sales cycles.

Return & Refund Management:

Simplify and automate returns with efficient refund processing, ensuring customer satisfaction.

Customer Segment-Based Order Workflow:

Customize order workflows to suit specific customer segments, enhancing operational flexibility and delivering a more personalized experience.